poik Privacy Policy

This page describes what we collect when you use poik and how we keep that data protected. We gather personal information during account creation, verify your identity through document submission, and process payment details when you fund your wallet via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. We treat your information as confidential and use it solely for account management, compliance, and service delivery.

Our poik platform operates under applicable data protection standards. We encrypt sensitive data in transit and at rest, limit access to authorized staff, and never sell your information to third parties. This policy outlines your rights regarding your data, how long we retain information, and how you can request access or deletion of your records.

What data we collect on poik

Account creation and personal information

When you create an account on poik, we require your full name, date of birth, email address, and contact phone number. We use this information to set up your account, communicate with you about your poik experience, and comply with anti-money-laundering regulations. We do not collect or store your password in plaintext; we use industry-standard hashing algorithms so only you can access your account.

Identity verification documents

Our poik platform requires identity verification before you can deposit or withdraw funds. We ask for a government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or official correspondence). We scan and securely store these documents in encrypted format. We access them only during verification and for compliance audits. We delete copies once verification is complete, retaining only a verification flag on your account.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction confirmations from your payment provider. We record the deposit amount, timestamp, and your payment method identifier (not your full account number or card details). We retain transaction records for seven years to comply with financial regulations. We use this data to detect fraud, reconcile deposits, and support withdrawal requests.

We at poik never ask for or store your card number, bank PIN, or payment provider password. Payment processors handle those details securely; we see only confirmation messages.

Gameplay and betting records

Our poik platform logs your betting activity—markets on Liga 1, Piala Indonesia, Piala AFF, Champions League, sportsbook wagers, live-dealer sessions, and slot spins. We record bet placement time, odds, outcome, and resulting balance change. We use this data to settle bets accurately, detect fraud (such as unusual patterns suggesting account compromise), and provide you with account statements. We retain gameplay records for five years.

Technical and device information

When you access poik, our servers log your IP address, device type, browser version, and pages visited. We use this information to diagnose technical issues, improve our platform's performance, and detect unauthorized access attempts. We do not use this data for advertising or behavioral profiling. We retain technical logs for 90 days, then delete them.

How we use and protect your poik data

Our data use practices

We use your data for the following purposes: (1) account administration and identity verification; (2) processing deposits and withdrawals; (3) settling bets and distributing winnings; (4) communicating important account updates; (5) detecting and preventing fraud; (6) complying with legal and regulatory requirements; (7) improving our poik platform through aggregate usage analysis. We do not use your personal data for marketing without your explicit consent. If you opt in to promotional emails, you can unsubscribe at any time via a link in our messages.

Third-party processors and data sharing

We share your data with trusted third parties only when necessary: our payment processors (to verify deposits and process withdrawals), identity verification services (to confirm your documents), and our compliance team (to meet anti-money-laundering obligations). We do not sell your data to advertisers, data brokers, or third-party marketers. We bind all processors with confidentiality agreements and conduct annual security audits of their systems.

We may disclose your information if required by law—for example, if a court order, government agency, or law enforcement requests it in connection with an investigation. We will notify you of such requests unless prohibited by law.

Your rights regarding your poik data

You have the right to request access to all personal data we hold about you. You may also request corrections if information is inaccurate, or request deletion of data we no longer need to keep. To exercise these rights, contact our support team. We will respond within 30 days. Note that we may retain certain data for legal or compliance reasons even if you request deletion—for example, transaction records required by financial regulations.

Data retention and deletion

We retain account data (name, email, contact) for as long as your poik account is active. After you close your account, we retain it for three years to comply with anti-money-laundering regulations, then delete it. We retain transaction records for seven years. We retain technical logs for 90 days. Identity documents are deleted once verification is complete. If you wish to permanently delete your account and all associated data (subject to regulatory retention requirements), contact our support team.

Cookies and tracking

Our poik platform uses cookies—small text files stored on your device—to maintain your login session, remember your preferences, and measure site usage. We use essential cookies (required for the site to function) and analytics cookies (to understand how users interact with poik). We do not use tracking cookies that follow you across other websites. You can disable cookies in your browser settings, though this may limit poik functionality.

1. We encrypt sensitive data in transit and at rest

   Your personal information is protected by TLS encryption during transmission and AES encryption in our databases.

2. We limit staff access to your data

   Only authorized poik employees with a legitimate business need can access your personal information, and all access is logged.

3. We conduct annual security audits

   We engage independent security firms to test our systems and remediate vulnerabilities.

Contact and data requests

To request access to your data, report a privacy concern, or ask questions about this policy, contact our support team via email or online chat. We respond to data requests within 30 days. If you believe your poik account has been compromised, notify us immediately so we can secure it and investigate any unauthorized activity.

Related policies

We at poik take data privacy seriously. Your personal information—collected during account creation, identity verification, and gameplay on Liga 1, Piala Indonesia, Piala AFF, Champions League markets, live dealers, and slots—is held in confidence and protected by industry-standard security measures. We do not sell your data, and we share it only with necessary partners under strict confidentiality agreements. If you have concerns about how we handle your information, or if you wish to exercise your rights to access, correct, or delete your data, our support team is available to assist. Thank you for trusting poik with your information.